Privacy Policy

Cyrus Construction (formerly Cyrus Lux Estates & Services LLC), located in Greater Northeast Ohio, collects information to provide you with the best possible construction, remodeling, and repair services. We may collect the following types of information:

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and mailing address submitted through our contact form or during consultations.
• Project Details: Information about your desired service (storm repair, kitchen & bath remodeling, finished basements, siding & windows, pole barns, emergency repairs, general remodeling, VA/FHA inspections, or mitigation), project descriptions, and messages you send us.
• Photos and Images: Photos of your property, project areas, storm damage, or existing conditions that you upload through our AI Vision Tool or share with us for quoting and estimation purposes.
• Insurance Information: Policy details, claim numbers, and adjuster contact information when you engage us for insurance-related storm repair or mitigation work.
• VA/FHA Inspection Data: Property details and inspection-related documentation provided during VA or FHA inspection and repair services.

1.2 Information Collected Automatically

• Device and Browser Information: IP address, browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and referral sources.
• Location Data: Approximate geographic location based on your IP address, used to determine if you are within our service area.
• Cookies and Tracking Technologies: Data collected through cookies, pixels, and similar technologies as described in Section 3.

1.3 AI Vision Tool Data

When you use our AI Vision Tool, we collect the photos you upload of your home or property. These images are processed by artificial intelligence to generate visual renderings and design suggestions for potential remodeling or repair projects. Uploaded photos may be temporarily stored for processing purposes and to deliver your visualization results. We do not sell or share your uploaded photos with unrelated third parties.

1.4 Chatbot and SMS Communications

Our website features an AI-powered chatbot that can communicate with you via the website and SMS text messaging. When you interact with the chatbot or opt in to SMS communications, we collect:

• Your phone number, provided voluntarily when you request SMS communication or submit a form containing a phone number field.
• Message content, timestamps, and interaction history to provide better service and follow-up.
• Consent records for SMS communications, including the date, time, and method of consent, in compliance with the Telephone Consumer Protection Act (TCPA) and applicable regulations.
• Opt-out requests and preferences related to SMS messaging.

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. Your phone number is used solely by Cyrus Construction and our SMS service provider (Twilio Inc.) to deliver messages on our behalf. For complete details on our text messaging practices, including message frequency, opt-out instructions, and data rates, please see the SMS / Text Messaging Terms in our Terms of Service.

We use the information we collect to:

• Respond to your inquiries and provide quotes and estimates for construction, remodeling, and repair projects.
• Schedule on-site inspections, consultations, and project walkthroughs.
• Process and manage your construction project, including change orders, material procurement, and scheduling.
• Communicate project updates, timelines, and relevant information about your ongoing work.
• Process insurance claims and coordinate with insurance adjusters on storm damage and mitigation projects.
• Generate AI-powered visualizations of potential remodeling outcomes through our Vision Tool.
• Facilitate SMS communications and chatbot interactions for customer service and project updates.
• Improve our website, services, and customer experience through analytics.
• Send marketing communications about our services, seasonal promotions, or storm preparedness information (with your consent).
• Comply with legal obligations, including permit applications, inspection documentation, and regulatory requirements.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use our site. These technologies include:

3.1 Essential Cookies

Required for the website to function properly, including session management, form submissions, and security features.

3.2 Analytics Cookies

We use Google Analytics to collect anonymized data about website traffic, user behavior, and site performance. This helps us understand which services our visitors are most interested in and how to improve the user experience.

3.3 Advertising Cookies

Google Ads conversion tracking and remarketing cookies help us measure the effectiveness of our advertising campaigns and display relevant ads to users who have previously visited our website. Facebook Pixel is also used to track conversions from Facebook and Instagram ads, build targeted audiences, and deliver relevant advertisements to users on Meta platforms.

3.4 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of our website, including the contact form and AI Vision Tool.

We use the following third-party services that may collect or process your data:

4.1 Google Analytics

Provided by Google LLC. Collects anonymized website usage data to help us understand traffic patterns and user behavior. You can opt out by installing the Google Analytics Opt-out Browser Add-on. For more information, see Google's Privacy Policy.

4.2 Google Ads

Provided by Google LLC. Used for conversion tracking and remarketing to measure advertising effectiveness and serve relevant ads. Data collected may include your interactions with our ads and website. You can manage your ad preferences through Google Ads Settings.

4.3 Facebook Pixel (Meta)

Provided by Meta Platforms, Inc. Facebook Pixel collects data about your interactions with our website to measure ad performance, optimize ad delivery, and build custom audiences. You can control how Facebook uses your data for advertising through your Facebook Ad Preferences.

4.4 Twilio (SMS and Chatbot Services)

Provided by Twilio Inc. Our chatbot and SMS communication features are powered by Twilio. When you interact with our chatbot or receive SMS messages, your phone number and message content are processed through Twilio's platform. Twilio acts as a data processor on our behalf and is contractually obligated to handle your data securely. For more information, see Twilio's Privacy Policy.

We do not sell your personal information. We may share your data in the following limited circumstances:

• Subcontractors and Trade Partners: We may share relevant project details with licensed subcontractors and trade professionals who assist in completing your construction project. These partners are bound by confidentiality obligations.
• Insurance Companies: With your authorization, we share project documentation, damage assessments, photos, and repair estimates with your insurance company to facilitate claims processing for storm damage and mitigation work.
• Permit and Inspection Authorities: We may submit your project information to local building departments and inspection authorities as required for permit applications and code compliance.
• Service Providers: Third-party providers who assist with website hosting, analytics, advertising, and communication services as described in Section 4.
• Legal Requirements: When required by law, court order, or governmental regulation.

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure storage of project documentation, photos, and customer records.
• Limited access to personal information on a need-to-know basis among our team.
• Regular review of our data handling practices and security protocols.

While we take data security seriously, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Depending on your location, you may have the following rights regarding your personal information:

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions (such as information needed for active construction projects, warranty records, or legal compliance).
• Right to Correct: You may request that we correct inaccurate personal information.
• Right to Opt Out: You may opt out of the sale or sharing of your personal information (note: we do not sell personal information). You may also opt out of targeted advertising cookies by adjusting your browser settings or using the third-party opt-out links provided in Section 4.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• SMS Opt-Out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. You will receive a one-time confirmation message. You may also reply HELP for assistance, or contact us at (440) 339-0388 or chris@cyrusconstructionllc.com to be removed from SMS communications. Message and data rates may apply. Message frequency varies.

While Ohio does not currently have a comprehensive state privacy law equivalent to the California Consumer Privacy Act (CCPA), we extend these rights to all of our customers regardless of location as a matter of good business practice. To exercise any of these rights, please contact us using the information provided in Section 10.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Construction services require contracts with adults, and our contact forms, AI Vision Tool, and chatbot are intended for use by adults only. If we become aware that we have collected personal information from a child under 18, we will promptly delete that information. If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: